Shipping & Delivery Times
Below you will find information on where we ship, what delivery costs and how long it takes us to prepare your order. This document supplements our Terms and Conditions.
Delivery area
We deliver within the Federal Republic of Germany and to the other Member States of the European Union.
We currently do not ship outside the European Union. The countries available for your order are shown during checkout.
Carrier
Orders are shipped with DHL as a registered parcel with a tracking number.
Delivery costs
Delivery costs depend on the destination country. The final amount is shown in the order summary before you place your order.
Germany — 7 EUR
Other Member States of the European Union — 15 EUR
Delivery within Germany is free for orders of 230 EUR or more. This threshold applies solely to deliveries within Germany and does not extend to shipments to other countries.
As part of time-limited promotions, we may extend free delivery to further Member States of the European Union. The conditions of any such promotion are announced together with it.
Delivery time
The total waiting time consists of two stages: preparation of the order and transit time.
Stage one — preparation
Ready-to-ship objects are physically in our possession. We dispatch them within 1 to 5 working days of receipt of payment.
Objects made to order are crafted by hand once the order has been placed. Production takes 14 to 30 calendar days from receipt of payment.
Stage two — transit
Once the parcel has been handed over to the carrier, transit takes:
Germany — usually 1–2 working days
Other Member States of the European Union — usually 3–7 working days
Transit time depends on the carrier and the destination country, so the periods stated are indicative.
Working days
We prepare and dispatch orders from Monday to Saturday.
Wherever this document refers to working days, this means the days from Monday to Saturday. Sundays and public holidays are counted neither towards the preparation time nor towards the transit time.
Delivery of parcels is carried out in accordance with the rules of the respective carrier.
Tracking
After your order has been dispatched, you will receive an e-mail containing the tracking number, which allows you to follow the parcel, provided the selected shipping method offers this option.
You can also check the status of your order at any time via the individual link you receive with your order confirmation. No customer account or login is required.
Delays
In exceptional circumstances beyond our control — in particular delays on the part of the carrier, adverse weather conditions or other unforeseeable events — the delivery time may be extended.
We will inform you of any significant delay without undue delay by electronic means.
The statutory rights of consumers remain unaffected by the above provisions.
Incorrect address and parcels not accepted
Please check the delivery address carefully before placing your order. If delivery fails because the address is incorrect or the parcel is not accepted, we may charge you the actual cost of re-shipping in accordance with our Terms and Conditions.
Your rights as a consumer, in particular the right of withdrawal, remain unaffected.
Contact
For questions about shipping, please write to info@obsidianjewels.com or use the contact form on our website.
This English version is a translation provided for your convenience. The legally binding version is the German one. In the event of any discrepancy between the language versions, the German text prevails. This does not limit the protection afforded to consumers by the mandatory provisions of the law of their country of habitual residence.